STUDENT COMPLAINT PROCESS
At Itawamba Community College, we recognize the importance of fostering an inclusive and responsive educational environment. In alignment with Board Policy J.25 – Student Complaints, all students have the right to raise and seek resolution for both academic and nonacademic concerns through a clear, fair and accessible process. In such cases, students are encouraged to first address the issue directly by discussing it with the individuals most closely involved. Approaching conflict in a direct and respectful manner is often the most effective first step toward resolution.
In many instances, concerns can be resolved when a student schedules a meeting with a faculty or staff member and communicates their frustrations or concerns calmly and honestly.
If the issue remains unresolved, students may initiate a formal complaint through Itawamba Community College’s official process. To promote prompt and equitable resolution of formal student complaints, students are encouraged to submit a formal complaint as soon as they become aware that they are not satisfied with the outcome of the informal resolution process or as soon as possible following the incident or situation giving rise to the concern.
Ideally, formal complaints should be filed during the academic term in which the incident occurred. It is recommended that complaints be submitted within thirty (30) days of the date of the incident or the conclusion of the informal complaint process, whichever is later. The College will make every effort to address and resolve formal complaints promptly, with the goal of achieving a resolution within ninety (90) days of receipt. Formal complaints submitted after the recommended filing period may be considered at the discretion of the appropriate administrator, to promote fairness and ensure an equitable outcome.
All documentation related to formal student complaints will be retained in accordance with the College’s records policy/procedure.
SUBMIT A FORMAL COMPLAINT